Free your staff to focus on customer care, not phone tags. Whether it’s insurance questions, clinic hours, medical procedures, or appointment availability. MetricPoint Front Desk Automation Assistant handles it all.
Never Miss a Lead, Always Win the Call
Your 24/7 AI Receptionist that Never Forgets a Name, Call, or Opportunity
Meet the future of customer communication - a human-like AI assistant that answers, books, and follows up on every call, text, and email automatically. Handle 100+ simultaneous conversations. Capture every detail. Turn inquiries into confirmed appointments without lifting a finger.
Powering 400+ thriving businesses across North America
Smart, Simple, Seamless: The Smart Future of Support
From call to booking - fast.
MetricPoint Front Desk Automation understands intent, responds instantly, and guides every caller like a real receptionist.
MetricPoint Front Desk Automation connects directly with your existing systems - booking appointments, collecting data, and routing leads from within the tools your team already uses. Thanks to the 100+ plug-and-play integrations!
Transforming the Front Desk with AI
Alicia
AI Customer Re-engagement and Follow Up.
Listen to Alicia handle a real patient call - you won't believe it's AI
"We replaced 2 full time staff with Alicia - patients love her." - Clinic Manager, LA
Boost Your Business Reputation, Effortlessly
Reputation and Reviews
In today's market, 97% of customers check reviews before they buy. Your online reputation isn't just important—it directly impacts your bottom line and Google rankings.
We help you dominate your industry by turning positive reviews into more customers and stronger local search visibility.
Our solution makes it easy for customers to leave reviews, boosts your Google Map ranking, and amplifies your 5-star feedback across your online presence.
Attract more customers. Outrank competitors. Protect your brand
What Our Partners Are Saying
98%
Time Saved
394,000+
Patients Booked
197,000+
Successfully Handled Calls
Experience a live AI Agents
+1 844-921-2150
Frequently Asked Questions
Got more questions? We’re here for you.
What is MetricPoint.ai FrontDesk Automation?
MetricPoint FrontDesk Automation is an all-in-one voice, text, and email AI system that acts as a human-like receptionist. It answers calls, books appointments, follows up, and collects reviews; seamlessly and intelligently.
How does MetricPoint FrontDesk Automation work?
Being a true plug-in solution, it connects with your CRM or EMR, listens for context, answers like a pro, and updates your databases in real-time.
How does MetricPoint help with my online reputation management?
MetricPoint AI doesn’t just answer calls and book appointments. It helps you protect and grow your brand reputation. Our system automatically collects client feedback, turns happy customers into glowing reviews, and flags any concerns in real time so you can respond quickly.
How does MetricPoint AI prevent negative reviews?
The system identifies unhappy clients using real-time sentiment analysis and feedback patterns. It alerts your team privately before the issue becomes a public review.
Can MetricPoint AI help us grow our positive reviews online?
Yes. It sends automated review requests after appointments, follows up politely, and guides satisfied clients to your preferred platforms - boosting your online presence without extra work.
How do you help with our workflow?
We create custom workflows for every team member, ensuring seamless integration with your existing processes and boosting overall efficiency.
Will you help me get set up?
Yes. All plans include white-glove onboarding and AI workflow configuration.
Do you support multiple locations?
Absolutely. MetricPoint AI works for both single and multi-location businesses.
Is user and patient data secure?
Yes. Data is fully encrypted and compliant with industry standards.
Can MetricPoint Front Desk Automation handle appointment scheduling?
Yes. It books appointments, sends reminders, and reduces no-shows automatically.
Blog
What are the Benefits of Artificial Intelligence?
Discover the key benefits of artificial intelligence from automation and efficiency to smarter decision-making and learn why AI matters for modern businesses. ...more
Reputation Management
December 01, 2025•5 min read
How Much Does a Virtual Receptionist Cost?
Find out how much a virtual receptionist costs understand pricing models, typical rates, and how to choose a plan that fits your business needs. ...more
Reputation Management
December 01, 2025•6 min read
The Importance of Google Reviews and Benefits
Discover why Google reviews matter for businesses from boosting trust and visibility to improving SEO and conversions. Learn how reviews can grow your reputation. ...more
Reputation Management
December 01, 2025•6 min read
What is Brand Reputation Management?
Learn what brand reputation management is, why it matters, and how to protect and grow your brand image online get expert tips in this easy-to-follow guide. ...more
Reputation Management
November 27, 2025•5 min read
What is an Answering Service? (The Complete Guide)
Learn what an answering service is, how it works, and the benefits for your business in this complete guide to features, types, and costs. ...more
AI
November 17, 2025•7 min read
Customer Support vs. Customer Service: What’s the Difference?
New Blog PoDiscover the key differences between customer support and customer service, including their roles, goals, and impact on customer satisfaction and business growth.st Description ...more
Reputation Management
November 17, 2025•6 min read
Send a Message
394,000+ Calls Handled | 10M+ Revenue Recovered
Quick Links
Legal
©2025 MetricPoint. All Rights Reserved
394,000+ Calls Handled | 10M+ Revenue Recovered
Quick Links
Legal