Privacy Policy

Updated on 15th February, 2025

1. Introduction and Scope

Welcome to MetricPoint (“we,” “us,” or “our”). We are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your data when you:

  • Visit our website at https://metricpoint.ai or any site linking to this Policy.

  • Use our AI-based system, and other related services (“Services”).

  • Engage with us via marketing or customer support channels.

Important: By accessing or using our Services, you agree to be bound by this Privacy Policy. If you do not agree, please discontinue use. You can reach us with any questions or concerns at:

Note: MetricPoint does not provide legal advice. Any AI-generated outputs are strictly for informational purposes and do not create an attorney-client relationship.

2. How We Use Your Information

We use the personal information we collect for various business purposes, including to:

  • Provide & Improve Services: Operate and enhance our AI system and related offerings.

  • Personalize Experience: Customize AI-generated agent responses based on your caller interactions.

  • Communicate with You: Send important updates, respond to inquiries, or offer customer support.

  • Analytics & Performance: Analyze how users interact with our Site and Services to improve functionality and user experience.

  • Security & Fraud Prevention: Detect, prevent, or respond to potential unauthorized activity or harmful behavior.

  • Legal Compliance: Fulfill legal obligations, enforce our Terms, or protect our rights and property.

No Model Training: We do not use your submitted data to train our AI models. Any data processing is strictly for operational improvements, debugging, or analytics, not for training or refining the AI’s underlying algorithms.

2. How We Use Your Information

We only share your personal information under the following limited circumstances:

  • Service Providers: Trusted partners who help operate our business (e.g., hosting, payment processors, telecommunication, or other support services) under agreements that protect your data.

  • Business Partners & Integrations: With your explicit consent, for instance, if you integrate our AI with your in-house software. We will clarify any data-sharing implications in advance.

  • Legal Compliance: If required by law, such as to comply with subpoenas, court orders, or other lawful requests. We may also share information to protect the rights, safety, or property of MetricPoint, our users, or others.

  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales. We will inform you if your personal data is transferred and becomes subject to a different policy.

We never sell your personal information to third parties.

4. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access & Correction: Request a copy of the personal data we hold about you, or ask us to correct inaccuracies.

  • Deletion: Request deletion of your personal data if it is no longer necessary for the purpose collected.

  • Restriction/Object: Ask us to limit or stop certain data processing activities, or object to processing if it conflicts with your fundamental rights.

  • Opt-Out of Marketing: Unsubscribe from promotional communications by clicking the “unsubscribe” link or contacting us directly.

To exercise any of these rights or for additional questions, email us at [email protected]. We strive to respond within 30 days to verifiable requests, as required by law. In some cases, we may request additional information to confirm your identity.

5. Data Security and Retention

5.1 Security Measures

We implement commercially reasonable technical and organizational safeguards designed to protect your data. However, no data transmission or storage system can be guaranteed 100% secure. You can help protect your data by:

  • Using strong, unique passwords and updating them regularly

  • Keeping your account credentials confidential

  • Logging out after each session on shared devices

5.2 Retention

We retain personal information only as long as necessary for legitimate business purposes, such as:

  • Providing and improving our Services

  • Fulfilling legal or contractual obligations

  • Resolving disputes and enforcing agreements

Once data is no longer needed, we securely delete or anonymize it in accordance with our record retention policies.

6. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the "Last Updated" date at the top of this page. If the changes are significant, we may provide additional notice (e.g., via email or a prominent notice on our Site).

By continuing to use our Services after these changes become effective, you acknowledge and agree to the revised Privacy Policy.

7. Contact Us

We welcome your questions and feedback. For any inquiries regarding this Privacy Policy or to exercise your rights, you may reach us at:

©2025 MetricPoint. All Rights Reserved

|